Privacy Policy
Last updated: July 1, 2026
CNLIGHT WORLD respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit cnlightworld.com, contact us, submit an inquiry, or otherwise communicate with us.
1. Who We Are
CNLIGHT WORLD operates cnlightworld.com as an international B2B sourcing and trade website focused on compact DC pumps, pump accessories, and application-based sourcing support.
For privacy-related questions or requests, please contact us at: info@cnlightworld.com
2. Information We Collect
We may collect the following categories of information:
- Inquiry information: name, company name, business email address, WhatsApp number or phone number, country, application, product interest, expected order quantity, and message content.
- Files you choose to upload: drawings, specifications, images, or other documents relevant to your inquiry.
- Communication records: emails and other messages exchanged with us regarding your inquiry, quotation, samples, order, or technical requirements.
- Website usage information: pages visited, referring source, browser and device information, approximate location, and interaction data collected through analytics tools, subject to your cookie preferences where required.
3. How We Use Your Information
We use information collected through our website to:
- Respond to inquiries, quotation requests, sample requests, and sourcing questions;
- Recommend suitable products or clarify technical and application requirements;
- Prepare commercial communications, quotations, and order-related documentation;
- Operate, secure, maintain, and improve our website and customer service;
- Understand website performance and improve our content, products, and user experience;
- Comply with applicable legal, accounting, tax, and record-keeping obligations.
4. Legal Basis for Processing
Where applicable law requires a legal basis, we process inquiry and communication information to respond to your request, take steps related to a potential business relationship, meet contractual obligations, comply with legal obligations, or pursue our legitimate interests in operating and improving our B2B business.
Where consent is required for non-essential cookies or analytics technologies, we rely on your consent and respect your choices through our cookie settings.
5. How We Share Information
We may share information only where necessary with trusted service providers that help us operate our business and website, including:
- Website hosting and technical services: hosting, website maintenance, security, backups, and performance-related providers;
- Email services: Zoho Mail, used to receive and manage website inquiry communications;
- Website and form services: WordPress and the website tools used to operate and manage inquiry forms;
- Analytics services: Google Analytics, used to understand aggregated website traffic and interactions in accordance with your applicable consent preferences.
We may also disclose information where required by law, to protect our legal rights, or in connection with a legitimate business transaction. We do not sell personal information.
6. International Data Transfers
Because we work with international customers and service providers, your information may be processed in countries other than the country where you are located. Where required, we take reasonable steps to use appropriate safeguards for such transfers.
7. Data Retention
We retain inquiry and business communication information only for as long as reasonably necessary for the purposes described in this policy. As a general business practice, inquiry records may be retained for up to 24 months after the last meaningful communication, unless a longer period is necessary for an ongoing business relationship, order, legal obligation, dispute, or legitimate record-keeping purpose.
Files uploaded with an inquiry may be retained only as long as needed to assess your request, provide technical support, prepare a quotation, or support a related business relationship.
8. Cookies and Google Analytics
Our website uses cookies and similar technologies. Some are necessary for basic website operation, while others may help us understand website traffic and improve website performance.
We use Google Analytics to measure website usage, such as page views, visitor interactions, traffic sources, and general device or browser information. We do not intentionally send names, email addresses, telephone numbers, uploaded files, or inquiry message content to Google Analytics.
Where required, we ask for your consent before using non-essential analytics cookies. You can change or withdraw your choices at any time through the cookie settings option available on our website. Please also review our Cookie Policy for further details.
9. Security
We use reasonable technical and organizational measures designed to protect personal information. However, no website, email system, or internet transmission can be guaranteed to be completely secure. Please avoid sending highly sensitive personal information through our general inquiry form unless it is necessary for your request.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to the processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.
To make a privacy request, email info@cnlightworld.com with the subject line “Privacy Request.” We may need to verify your identity before completing a request.
11. Children’s Privacy
Our website and products are intended for business users and are not directed to children. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, or legal obligations. The “Last updated” date at the top of this page shows when this policy was most recently revised.
13. Contact Us
For questions about this Privacy Policy or how we handle personal information, please contact:
CNLIGHT WORLD
Email: info@cnlightworld.com